You have 14 days from the day your order is delivered to tell us you would like to return it.
Condition
Because almost everything we sell is made to order, returned items must be unworn, unwashed, undamaged, with any tags attached, and in their original packaging. We cannot accept items that have been worn, altered, or laundered.
How to start a return
Message us through the contact page with your order number and what you would like to return, and why. We will reply within two business days with return instructions and an address. Please do not send anything back before you hear from us — unannounced returns can be lost or refused.
Return shipping
If the item is faulty, damaged in transit, or not what you ordered, we cover return shipping and either replace the item or refund you in full, including the original delivery charge. If you are returning for any other reason — wrong size, changed your mind — the cost of return shipping is yours, and we recommend a tracked service, as we cannot refund a parcel that does not reach us.
Refunds
Once your return arrives and passes inspection we issue the refund to your original payment method within 5 business days. Your bank or card issuer may take a further 5 to 10 business days to show it. Original delivery charges are refunded only where the return is our fault or where the law requires it.
Exchanges
The fastest way to exchange a size or colour is to return the original for a refund and place a new order, so your replacement is not waiting on the return to arrive. If you would rather we handle it as a straight swap, say so when you contact us.
Faulty or damaged on arrival
Check your parcel when it arrives. If something is damaged, defective, or incorrect, contact us within 14 days of delivery with photographs and your order number. We will put it right at no cost to you.
Cancelling an order
Contact us as soon as possible. If the order has not yet entered production we can cancel or amend it. Once production has started or the parcel has shipped, we cannot, and the return process above applies instead.
Items we cannot accept back
Gift cards, and any item returned outside the 14 day window or in used condition.
Your statutory rights
If you are a consumer in the European Union or the United Kingdom you have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Nothing in this policy limits that right or any other right you have under the consumer law that applies where you live.