Processing time
Most of our clothing is printed and finished after you order rather than pulled from a shelf. Allow 2 to 5 business days for production before your parcel is handed to the carrier. Accessories shipped from existing stock usually dispatch within 1 to 2 business days.
Delivery estimates
Once dispatched, standard international shipping typically takes 10 to 20 business days. In practice, plan on roughly 2 to 4 weeks from order to doorstep. Delivery times are estimates provided by our carriers, not guarantees, and can be affected by customs, weather, local postal backlogs, and peak seasons.
Where we ship
We ship worldwide, with a small number of destinations excluded where our carriers cannot deliver. If checkout will not accept your address, contact us and we will tell you whether we can reach you.
Tracking
You will receive an order confirmation immediately, and a dispatch email with a tracking number once the parcel leaves the facility. Tracking often takes a few days to begin updating after the number is issued, and may go quiet while a parcel crosses borders. That is normal.
Customs, duties, and import taxes
Orders crossing a border may be subject to import duties, taxes, and customs handling fees set by the destination country. These are not included in the price you pay at checkout and are the responsibility of the recipient. We have no control over these charges and cannot predict them. We are required to declare the correct value and contents of every shipment and cannot mark parcels as gifts.
Multiple items
Orders containing several items may be dispatched in separate parcels that arrive on different days, at no extra cost to you.
Incorrect addresses
Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery; the cost of the second shipment is yours. If you spot a mistake, message us straight away — we can usually correct it before production starts.
Lost or delayed parcels
If tracking has not updated for 14 days, or your parcel has not arrived within 30 business days of dispatch, contact us with your order number. We will open an investigation with the carrier and either replace the order or refund it.
Questions
Anything not covered here, ask us on the contact page. We reply within two business days.